Customer Success Manager Enterprise : 2 employeurs, un intitulé

- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers - Proactively build relationships with customers to achieve loyalty and advocacy within their organization - Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) - Own and project manage the on-boarding process for new customers - Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals - Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization [...]

As an Enterprise Customer Success Manager in CDD, you will: CUSTOMER PARTNERSHIP & ACCOUNT MANAGEMENT - Manage a portfolio of ~50-60 ecommerce customers - Build relationships with key stakeholders and run regular check-ins and QBRs - Understand customer goals, workflows, and operational challenges - Develop account plans focused on adoption, efficiency, and long-term value - Support renewal conversations for lower-risk or smaller expansions PRODUCT ADOPTION & OPTIMIZATION - Drive adoption of Gorgias features including AI, automation, and integrations - Analyze support workflows and recommend improvements - Help customers implement automation and AI use cases [...]